Terms & Conditions

Acceptance

All orders and transactions between And Other Memories and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.

 

Exclusivity 

And Other Memories trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of And Other Memories and the Customer.

 

Variations 

And Other Memories may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

All products are printed individually, and And Other Memories shall endeavour to match the colour, style and positioning of proof PDF's however And Other Memories is unable to guarantee an exact match.

 

Price 

All prices quoted on And Other Memories website are in British Pounds Sterling and are subject to changes for each individual quote/bespoke book. The cost of postage, if relevant, shall be quoted to the customer prior to acceptance.

And Other Memories is entitled to increase the price of goods at any time prior to printing the product if extra work is requested by the customer, in this case, this will always be discussed with the customer prior to the work being done.

 

Quotes

Quotes in the form of emails are valid for a period of 30 days unless otherwise agreed in writing by And Other Memories. A quote is a separate agreement between And Other Memories and the customer and as such the customer is not entitled to any further discount as advertised on the website.

 

Payment

The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade (with 50% payable on commission placement and the final 50% payable once the proof has been agreed and sent to print) unless otherwise agreed in writing between And Other Memories and the customer. Should an agreement be accepted between And Other Memories and the customer, And Other Memories is entitled to invoice the customer for payment on or at any time after dispatch of goods. 

 

The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made either by cheque made payable to  ’Ryde Productions' or using the PayPal transfer.

In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.

 

Cancellation

No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of And Other Memories. As goods are personalised a 'cooling off' period is not applicable. Your statutory rights are not affected.

Alterations

And Other Memories shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed And Other Memories shall not be liable for the cost of a reprint.

 

Delivery

Any dates provided for delivery are approximate only, and And Other Memories is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.

Orders not received within 7 working days of dispatch must be reported to And Other Memories by email. Failure to notify us within this period may result in And Other Memories not accepting any responsibility for items dispatched and not delivered/received. 

 

Damaged Goods

Damaged goods must be reported to And Other Memories within 48 hours of delivery by email, failure to do so and And Other Memories will not accept responsibility and the customer shall not be entitled to reject the goods.

Upon agreement by email And Other Memories will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by And Other Memories to qualify for a replacement free of charge. A refund may be considered at the discretion of And Other Memories. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by And Other Memories.

 

Colour and Sample Matching

And Other Memories will endeavour to match colours as closely as possible. Exact colour matching is not always possible and And Other Memories is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. 

 

Images

And Other Memories does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'.

Licensed or copyright images, logos or trademarks must not be submitted to And Other Memories by the customer for reprint without the consent of the owner. And Other Memories shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.

 

Errors

And Other Memories does not accept responsibility for customer input or spelling mistakes on orders. And Other Memories does not accept responsibility for errors or spelling mistakes once a printing proof has been accepted by email with the customer.

 

Liability

Except in the case of death or personal injury caused by negligence on behalf of And Other Memories, And Other Memorieswill not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.

 

Website Liability

Whilst And Other Memories endeavours to keep the website and emails and file sharing platforms free from viruses, trojans, worms and any other similar such ailments, And Other Memories shall not be liable to the customer or site visitors for any destructive results.

 

Force Majeure

And Other Memories shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of And Other Memories obligations in relation to the goods if the delay or failure was due to any reason beyond And Other Memories reasonable control.